Privacy Policy

1. Introduction

Welcome to DamatiFitness.com,

At DamatiFitness.com, we value the trust our customers place in us. Protecting your personal information is an important part of that trust. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create a customer account, submit a quote request or otherwise communicate with us.

We process personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and all applicable data protection legislation. By using this website or submitting a quote request, you acknowledge that you have read this Privacy Policy.

2. Data Controller

The controller responsible for processing your personal information is:

Damati Fitness LTD

Registered Office:
Sofia, j.k. Hadji Dimitur 33

Business Address:
Sofia, j.k. Hadji Dimitur 33

Company Registration Number:
206034463

VAT Number:
BG206034463

Email:
info@damatifitness.com

Telephone:
+359889208897

Website:
www.damatifitness.com

If you have any questions regarding this Privacy Policy or the processing of your personal information, you may contact us using the details above.

3. Information We Collect

Depending on how you interact with our website, we collect the following categories of personal information.

3.1 Customer Account Information

When you create a customer account, we collect the following information:

First name
Last name
Company name (if applicable)
Customer type
Facility type
Email address
Telephone number
Country
City
Password (stored in encrypted form)

Your password is stored in encrypted form and is not accessible to our staff.

3.2 Quote Requests

When you submit a quote request, we collect:

Your contact information
Company information
Customer type
Facility type
Selected products
Requested quantities
Additional comments or requirements
Quote request history
Quote request reference number

Submitting a quote request does not constitute a purchase, reservation or legally binding agreement. Every quote request is reviewed individually by our team before a quotation is prepared.

3.3 Contact Information

When you contact us through our website, by email or by telephone, we collect the information you choose to provide, which may include:

Name
Email address
Telephone number
Company name
The contents of your message

We use this information solely to respond to your enquiry and provide customer support.

3.4 Technical Information

When you visit our website, certain technical information is collected automatically, including:

IP address
Browser type and version
Operating system
Device type
Date and time of your visit
Pages visited
Referring website (where applicable)

This information helps us maintain website security, improve website performance and better understand how visitors use our website.

4. How We Use Your Information

We use your personal information only where necessary to operate our business and provide our services.

Your personal information may be used to:

create and manage your customer account;
process and respond to quote requests;
communicate with you regarding your enquiries;
prepare and send quotations;
provide customer support;
improve our products, services and website;
maintain website security and prevent fraud;
comply with legal and regulatory obligations.

We do not sell, rent or otherwise distribute your personal information to third parties for their own marketing purposes.

5. Legal Basis for Processing

Under the GDPR, we process personal information on one or more of the following legal bases:

Performance of a contract – where processing is necessary to respond to your quote request or provide the services you have requested.
Legitimate interests – where processing is necessary to operate, maintain and improve our business and website while respecting your rights and freedoms.
Legal obligations – where we are required to retain or disclose information under applicable law.
Consent – where you have given your consent, for example when accepting non-essential cookies or subscribing to marketing communications (where applicable).

Where processing is based on your consent, you may withdraw that consent at any time. Such withdrawal will not affect the lawfulness of processing carried out before your consent was withdrawn.

6. Sharing of Personal Information

We treat your personal information as confidential and do not sell, rent or trade it to third parties for their own marketing purposes. We may share your personal information only where necessary to operate our business, fulfil your requests or where required by law. This may include:

service providers supporting the operation, security and maintenance of our website;
providers of communication and email services;
logistics and transportation partners where necessary to deliver products or fulfil customer orders;
professional advisers, including legal, accounting and auditing advisers;
competent public authorities where disclosure is required by applicable law or a lawful request.

All third parties processing personal information on our behalf are required to protect it appropriately and may use it only for the purposes for which it was provided.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal, accounting and regulatory obligations. The retention period depends on the type of personal information and the purpose for which it was collected.

For example:

customer account information is retained while your account remains active and for a reasonable period thereafter where required by law or for legitimate business purposes;
quote request records are retained to maintain business records, respond to follow-up enquiries and comply with legal obligations;
correspondence is retained for as long as necessary to respond to enquiries and maintain customer support records.

When personal information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with applicable legal requirements.

8. Security of Personal Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

These measures include, where appropriate:

secure website connections using encryption technologies;
controlled access to personal information;
password protection and encrypted credential storage;
regular monitoring of website security;
measures designed to prevent unauthorised access to our systems.

While we take reasonable steps to protect your personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore encourage users to take appropriate precautions when using the internet and to keep their account credentials confidential.

9. Third-Party Services

Our website relies on trusted third-party service providers to support its functionality and day-to-day operation. These providers may process personal information only to the extent necessary to perform services on our behalf and in accordance with applicable data protection legislation.

10. External links

Where our website contains links to third-party websites, this Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any external websites you visit.

11. Your Rights

Under applicable data protection legislation, you have a number of rights regarding your personal information.

Subject to applicable legal requirements, you may have the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete personal information;
request the deletion of your personal information where applicable;
request restriction of the processing of your personal information;
object to the processing of your personal information where permitted by law;
request a copy of your personal information in a structured, commonly used and machine-readable format where applicable;
withdraw your consent at any time where processing is based on your consent.

Some of these rights may be subject to legal limitations. Where we are required or entitled by law to retain certain information, we will explain the reasons why.

12. Exercising Your Rights

If you wish to exercise any of your rights relating to your personal information, please contact us using the contact details provided in this Privacy Policy. To protect your personal information, we may ask you to verify your identity before processing your request. We will respond to your request within the time limits required by applicable data protection legislation. If you believe that your personal information has been processed unlawfully, you also have the right to lodge a complaint with the competent data protection supervisory authority.

13. Cookies

Our website uses cookies and similar technologies to improve functionality, enhance user experience and analyse website performance. For detailed information about the cookies we use, the purposes for which they are used and the choices available to you, please refer to our Cookie Policy.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in applicable legislation, our services or our data processing practices. The latest version will always be available on damatifitness.com. We encourage you to review this Privacy Policy periodically to stay informed about how your personal information is protected.

15. Contact Us

If you have any questions about this Privacy Policy or the processing of your personal information, please contact us.